Follow the troubleshooting steps in one of the following documents-whichever applies to your download: Can't download a non-Creative Cloud purchased product? Having trouble downloading non-Creative Cloud Adobe products? Try these solutions to resolve common browser, system, and connectivity problems that can interfere with successful downloads of non-Creative Cloud products. Note: When posting on forums, include your operating system and your product's version number in your message. Try posting your problem on the forums for interactive troubleshooting. Visit the Downloading, Installing, Setting Up forum or find the forum for your product. Visit the Adobe community forums to see if other users are experiencing similar download and installation problems.

Go back to the trial download page, reload the page press F5 or click the Refresh iconand click Download. If you are having trouble downloading Captivate 8 or any product using Internet Explorer 11 in Windows 8 or 7, you can fix it by adding Click the wheel-shaped Tools icon at the upper-right corner of the browser and then click Compatibility View settings.

Note: The estimates in this table assume ideal network conditions. For faster downloads, avoid peak hours 9am to 6pm Eastern time.ĭemand for downloads can also be high the first week after a product release. The following table provides estimated download times for different file sizes at typical connection speeds. Many factors, such as connection type and network traffic, affect download speed. If the temporary Internet file cache is too small to contain the file as it downloads, the download fails. If you encounter a specific error number or message, search the Adobe support website for the text or error number for a solution. Then double-click the file to open it after it has downloaded completely. When prompted to Open or Save the downloaded file, select the option to save it. For example, if you're using Internet Explorer on Windows, try Firefox.Īllow pop-up windows in your browser, or add For instructions, see your browser's documentation.

Often, the easiest way to resolve failed downloads is to try the download again using a different browser. Follow the troubleshooting steps in one of the following documents-whichever applies to your download. Just trying to find the Download link? Find the app you're interested in on the Adobe Downloads page. For help with Creative Cloud download problems, see Troubleshoot Creative Cloud download and install issues. Downloading Creative Cloud apps? This article applies to non-Creative Cloud products only.

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